質問 for anyone who has bought something from buyanimemovie.com

Last sunday I ordered two 映画 from buyanimemovie.com. I've been tracking my order everyday and it always says that my order is processing. I tried asking about this at their Eメール a few days 前 but they never messaged me back.

Is it normal for orders to be processed for this long? Is there another way to キャンセル an order without emailing the people who run the site?