As I understand it, Fanpop does ban persistently offending trolls. Possibly they get a warning first, but I'm sure I've heard of some accounts being closed for trolling or offensive posts.
I don't think they should just straight up ban them because anyone can report anyone and call them a troll. I have known users who reported others just because they disagreed with them (and called users trolls for the same thing). I think that the moderators need to make sure the reports are justified before banning people. Innocent until proven guilty.
As Flicker said, they already do bad persistent trolls.
^Of course, if they did ban trolls - or react to trolling in any way to punish the trolls - they would have to investigate and confirm the trolling first. But again, I'm pretty sure that this is done.
As Flicker said, they already do bad persistent trolls.
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