Lucy was born in the once extremely wealthy and powerful Heartfilia family. Her father and mother were originally part of a merchants' guild called 'Love & Lucky' where they met; they decided to become independent when Lucy's mother, Layla, became pregnant. They chose her name when they noticed that the sign of the guild was missing the letter "K", and instead read 'Love & Lucy'; it made an impression on them, so they decided to name their daughter after it.
Back in her home, Lucy shared a good relationship with the staff in the estate as well as, presumably, her mother, until she passed away when Lucy was around the age of ten in the 年 X777. However, because her father was overly obsessed with his business and money, he had neglected his daughter, which eventually led her to run away from ホーム just over a 年 before the beginning of the story.